Data Deletion

You can ask us to delete the data Brikvent holds about you or your business at any time. This page explains the options, including how to remove data that came from WhatsApp, Facebook Messenger or Instagram.

Merchants can stop Brikvent from accessing a WhatsApp, Messenger or Instagram account right away:

• Sign in to the merchant dashboard and open Inbox → Channels.
• Choose the connected account and select Disconnect.
• Message sync stops and the stored access token is deleted.

Past conversations stay in your inbox after disconnecting. To remove them, send a deletion request as described below.

• Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → select Brikvent → Remove.
• Instagram: Settings → Website permissions → Apps and websites → select Brikvent → Remove.

Removing the app revokes its access. To also delete data we already stored, send a deletion request.

Email [email protected] with the subject "Data deletion request" and include:

• Your name and the email address or mobile number on your Brikvent account.
• Your business or store name.
• What you want deleted: your whole account, or messages from a specific WhatsApp number, Facebook Page or Instagram account.
• If you are a customer who messaged a business, the platform you used and your name or username there, so we can find your messages.

We may ask you to confirm your identity before deleting anything. We will confirm by email once your request is complete.

• Conversations, messages, attachments and contact details received through connected channels.
• Stored access tokens and the connection details of the channels.
• Your account and business data, if you request full account deletion.

We may keep limited information where the law requires it, such as invoices and payment records, or for security and fraud prevention. Backups are removed on their normal rotation schedule.

We aim to complete verified requests within 30 days. If we need more time or cannot delete something, we will tell you why.

Read how we handle data in our Privacy Policy.