Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Brikvent, including our website (brikvent.com), merchant dashboard, POS, storefronts, mobile apps, APIs and related services (together, the "Service"). Brikvent is operated by Webbriks ("we", "us", "our").

By creating an account, starting a free trial or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you confirm that you have authority to bind that business, and "you" refers to that business.

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate business and contact information and keep it up to date, including your store name, email and mobile number.
• You are responsible for keeping your login credentials secure and for all activity under your account, including actions by staff users you invite.
• Tell us immediately at [email protected] if you suspect unauthorized access to your account.

Your store subdomain (for example yourstore.brikvent.com) is provided for use with the Service. We may reclaim or change subdomains that are misleading, infringe others' rights or remain unused after account closure.

• New accounts may receive a 14-day free trial. No credit card is required to start the trial. At the end of the trial you must choose a paid plan to keep using paid features.
• Paid plans are billed in advance on a monthly or annual basis, in Bangladeshi Taka (BDT) unless stated otherwise. Prices are shown on our pricing page and may exclude applicable VAT or taxes.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Fees already paid are non-refundable except where required by law or where we state otherwise in writing.
• If payment fails or is overdue, we may limit or suspend access to the Service after giving you notice. Your data is kept for a grace period so you can renew.
• We may change plan prices with at least 30 days' notice. Changes apply from your next billing period.

Usage-based services such as SMS, automated voice calls, AI replies and courier bookings may have separate charges or limits depending on your plan. Courier delivery charges are billed by the courier, not by us.

You agree not to use the Service to:

• Sell illegal, counterfeit, stolen or restricted goods, or goods you have no right to sell.
• Send spam, unsolicited bulk messages or automated calls to people who have not agreed to be contacted.
• Mislead customers about prices, stock, delivery times or your business identity.
• Upload malware, attempt to break our security, or access other merchants' data.
• Scrape, resell, or reverse-engineer the Service except as allowed by law.
• Violate the laws of Bangladesh or any other country that applies to your business.

We may remove content or suspend accounts that break these rules, and we may report illegal activity to the relevant authorities.

You are the seller of record for everything sold through your storefront, POS and connected channels. You are responsible for:

• Product listings, prices, stock levels, descriptions and images.
• Fulfilling orders, handling returns, refunds and warranty claims, and customer support.
• Complying with consumer protection, tax, VAT, invoicing and e-commerce laws that apply to you.
• Collecting and using your customers' personal data lawfully, with any required consent.

Features such as inventory sync, fraud checks and order automation are tools to help you. Please review important stock, order and financial records regularly.

The Service connects with third-party providers, including Meta (WhatsApp Business and Facebook), courier partners such as Pathao, Steadfast and CarryBee, payment gateways, SMS and voice providers.

• Your use of each third-party service is also subject to that provider's own terms and policies.
• You authorize us to send and receive data with these providers as needed to run the features you enable.
• We are not responsible for the availability, pricing, delays, loss, damage or decisions of third-party providers, including courier delivery outcomes.
• Providers may change or discontinue their APIs. We will make reasonable efforts to keep integrations working but cannot guarantee it.

• AI auto-replies are generated automatically from your store data and may occasionally be inaccurate. You are responsible for the answers sent on your behalf and can take over any conversation at any time.
• Automated order confirmation calls and messages must only be sent to customers who placed an order or otherwise agreed to be contacted. You are responsible for the call and message content you configure.
• Fraud and delivery-risk scores are estimates based on available delivery history. They are guidance only and should not be the sole basis for refusing service to a customer.
• Automatic status updates and restocking depend on data from courier partners. Verify returned stock before reselling it.

You own the data you and your customers put into the Service ("Your Data"), including products, orders, customers and messages. You give us permission to host, process and back up Your Data only as needed to provide, secure and improve the Service.

• We do not sell Your Data or your customers' personal data.
• We use reasonable technical and organizational measures to protect Your Data.
• You can export your key business data while your account is active.
• After your account is closed, we may delete Your Data after a reasonable retention period, except where we must keep it by law.

Our Privacy Policy explains in more detail how we collect and use personal information.

The Service, including its software, design, logos and content (excluding Your Data), belongs to Webbriks and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify or distribute any part of the Service except as these Terms allow. If you send us feedback, we may use it without any obligation to you.

We work to keep the Service available and secure, but we do not guarantee it will be uninterrupted or error-free. We may perform maintenance, and we may add, change or remove features. If we remove a major paid feature you rely on, we will give you reasonable notice.

• You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• We may suspend or close your account if you seriously or repeatedly breach these Terms, fail to pay, or if required by law.
• Where reasonable, we will give you notice and a chance to fix the problem before closing your account.
• Sections that by their nature should continue (such as fees owed, liability limits and governing law) survive termination.

The Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all implied warranties, including fitness for a particular purpose.

To the fullest extent allowed by law, we are not liable for indirect, incidental or consequential losses, including lost profits, lost sales or lost data. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

You agree to defend and compensate Webbriks against claims, losses and costs arising from your products, your store content, your use of the Service, or your breach of these Terms or applicable law.

These Terms are governed by the laws of Bangladesh. We encourage you to contact us first so we can try to resolve any issue informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

We may update these Terms from time to time. When we make material changes, we will notify you by email or in your dashboard before they take effect. Continuing to use the Service after the changes take effect means you accept the updated Terms.

Questions about these Terms? Email us at [email protected].